Terms and Conditions:

-Program or brand name: Red Rock Rehab
-Program description:
"Red Rock Rehab operates a mobile text messaging program to communicate with patients. Subscribers will receive transactional and informational text messages directly related to their healthcare. This includes automated appointment reminders, scheduling updates, links to digital intake forms (via ChiroTouch), billing alerts, and direct two-way messages from our clinical and administrative staff."
-Message and data rates may apply disclosure:
"By providing your phone number and clicking submit, you consent to receive informational and transactional text messages (such as appointment reminders, scheduling updates, and ChiroTouch intake form links) from Red Rock Rehab. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP. For more information, please review our [Privacy Policy] and [Terms and Conditions]"
-Message frequency (or recurring message disclosure):
"Messages are recurring and variable. Text message frequency is directly tied to the patient's interaction with our clinic. Patients will receive text messages primarily around scheduled appointments (e.g., a confirmation text when booking, an intake form link may be sent 24 hours prior, and an appointment reminder 2 hours before the visit). Administrative or billing text alerts occur on an as-needed basis."
-Customer support contact information:
-Mobile SMS Program Opt-Out and Help Instructions
  • How to Opt-Out (STOP): You can cancel our text messaging service at any time. To completely stop receiving text messages from our clinic, simply reply STOP to any text message you receive from us. After you send the text message STOP, we will send you one final SMS message to confirm that you have been successfully unsubscribed. After this confirmation message, you will no longer receive any further text messages from our practice unless you explicitly request to opt back in.
  • How to Get Support (HELP): If you are experiencing any technical issues with our text messaging program, or if you need assistance, you can reply HELP to any text message you receive from us. After you send the message HELP, our system will respond with automated instructions on how to contact our staff for direct assistance. You can also bypass text support and contact our administrative team directly by calling our office phone number or emailing us at the customer support details listed below.
-Link to privacy policy
-Limitation of Carrier Liability:
"Red Rock Rehab and all mobile network carriers utilize standard commercial networks to deliver text messages. Carriers are not liable for delayed or undelivered messages. Text messaging is an automated convenience tool, and delivery cannot be 100% guaranteed due to factors outside our control, such as network congestion, signal strength, or device status. It remains the patient's responsibility to manage and attend all scheduled appointments regardless of whether a text reminder was successfully delivered."